Refund Policy

Your Satisfaction Matters

At Luxury Limousine Transfer, we are committed to providing exceptional service. This Refund Policy outlines the terms and conditions for cancellations and refunds to ensure transparency and customer satisfaction.

We understand that circumstances may change, and we strive to accommodate our customers while maintaining fair business practices. Please review this policy carefully before making a booking.

Cancellation Policy

We offer flexible cancellation options based on the timing of your cancellation request. The following terms apply to all bookings:

Free Cancellation (24+ hours)

Cancellations made 24 hours or more before your scheduled pickup time are eligible for a full refund with no cancellation fees.

Partial Refund (2-24 hours)

Cancellations made between 2-24 hours before pickup are eligible for a 50% refund of the total booking amount.

No Refund (Less than 2 hours)

Cancellations made less than 2 hours before pickup time are not eligible for refunds due to operational commitments.

Refund Process

Our refund process is designed to be simple and transparent. Once your cancellation is approved, refunds are processed according to the following timeline:

Processing Time

Refunds are typically processed within 3-5 business days from the date of cancellation approval. The actual time for funds to appear in your account depends on your payment method and financial institution.

Payment Method

Refunds are issued to the original payment method used for the booking. Credit card refunds may take 5-10 business days, while bank transfers may take 7-14 business days.

Special Circumstances

We understand that certain situations may require special consideration. The following circumstances may be eligible for full refunds regardless of timing:

Flight Cancellations

If your flight is cancelled or significantly delayed, we offer full refunds for airport transfer bookings. Please provide flight documentation for verification.

Medical Emergencies

Medical emergencies requiring immediate attention are eligible for full refunds. Medical documentation may be required for verification.

Service Issues

If we are unable to provide the booked service due to operational issues, vehicle problems, or driver unavailability, full refunds will be issued.

No-Show Policy

A no-show occurs when a customer fails to appear at the designated pickup location within the agreed waiting time. Our no-show policy is designed to be fair to both customers and our service providers.

Waiting Time

We provide a 15-minute grace period for airport pickups and a 10-minute grace period for other locations. After this time, the booking may be considered a no-show.

No-Show Charges

No-show bookings are not eligible for refunds. The full booking amount will be charged to cover operational costs and driver compensation.

Booking Modifications

We understand that travel plans may change. We offer flexible modification options to accommodate your needs while maintaining service quality.

Time Changes

Pickup time modifications can be made up to 2 hours before the scheduled time at no additional cost, subject to driver availability.

Route Changes

Destination or route modifications may result in price adjustments based on distance and time changes. Additional charges will be clearly communicated before confirmation.

Contact Us

If you have questions about our refund policy or need assistance with a cancellation, our customer service team is here to help. Contact us for personalized support.

Customer Service

For immediate assistance with cancellations or refund requests, call our 24/7 customer service line at +41766980033.