Terms and Conditions

Agreement to Terms

These Terms and Conditions govern your use of Luxury Limousine Transfer services. By accessing our website, making a booking, or using our services, you agree to be bound by these terms and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Service Description

Luxury Limousine Transfer provides premium transportation services including airport transfers, business transportation, hourly charters, and special event transportation throughout Switzerland and neighboring regions.

Service Types

Our services include airport transfers, city-to-city transportation, business travel, hourly charter services, and special event transportation. All services are provided with professional drivers and luxury vehicles.

Service Area

We operate primarily in Switzerland with coverage extending to major cities and airports. International transfers may be available subject to advance booking and availability.

Booking and Payment Terms

All bookings are subject to availability and confirmation. Payment terms and booking requirements are outlined below to ensure smooth service delivery.

Booking Requirements

Bookings must be made at least 2 hours in advance for standard services. Airport transfers require flight details for proper scheduling. All bookings are confirmed upon payment receipt.

Payment Methods

We accept major credit cards, bank transfers, and cash payments. Full payment is required at the time of booking. Corporate accounts may be eligible for monthly billing arrangements.

Pricing

All prices are quoted in Swiss Francs (CHF) and include VAT. Prices are subject to change without notice. Additional charges may apply for waiting time, extra stops, or special requests.

Customer Responsibilities

Customers have certain responsibilities to ensure safe and efficient service delivery. These responsibilities help maintain service quality and safety standards.

Punctuality

Customers must be ready at the designated pickup location at the scheduled time. Drivers will wait for the specified grace period before considering the booking a no-show.

Behavior

Customers must behave respectfully toward drivers and maintain appropriate conduct during the journey. Any form of harassment or inappropriate behavior may result in service termination.

Luggage and Belongings

Customers are responsible for their luggage and personal belongings. We are not liable for lost, damaged, or stolen items. Valuable items should be kept with the customer at all times.

Driver and Vehicle Standards

We maintain high standards for our drivers and vehicles to ensure your safety and comfort. All drivers and vehicles meet strict regulatory and company requirements.

Driver Qualifications

All drivers are licensed, insured, and undergo regular background checks. They receive ongoing training in customer service, safety protocols, and local traffic regulations.

Vehicle Standards

All vehicles are regularly maintained, inspected, and cleaned. They meet or exceed safety standards and are equipped with modern amenities for passenger comfort.

Insurance

All vehicles carry comprehensive insurance coverage as required by Swiss law. Additional liability coverage is maintained for passenger protection during transportation.

Cancellation and Refund Policy

Our cancellation policy is designed to be fair to both customers and service providers. Please refer to our detailed Refund Policy for complete information on cancellation terms.

Cancellation Notice

Cancellations must be made through our official channels (phone, email, or website). Verbal cancellations to drivers are not considered valid cancellation notices.

Refund Eligibility

Refund eligibility is determined by the timing of cancellation and specific circumstances. Full details are available in our Refund Policy document.

Liability and Insurance

Our liability is limited to the extent permitted by law. We maintain comprehensive insurance coverage to protect our customers and service providers.

Service Liability

Our liability is limited to the cost of the service provided. We are not liable for indirect damages, consequential losses, or damages arising from circumstances beyond our control.

Force Majeure

We are not liable for service failures due to circumstances beyond our control, including but not limited to natural disasters, government actions, or transportation strikes.

Customer Insurance

Customers are advised to maintain their own travel insurance for comprehensive coverage during their journey, including coverage for personal belongings and medical expenses.

Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our data collection and usage practices are governed by our Privacy Policy and applicable data protection laws.

Data Collection

We collect personal information necessary for service provision, including contact details, travel preferences, and payment information. Data is collected and processed in accordance with our Privacy Policy.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. For detailed information, please refer to our Privacy Policy.

Governing Law and Jurisdiction

These terms and conditions are governed by Swiss law and any disputes arising from the use of our services will be resolved in accordance with Swiss legal procedures.

Applicable Law

These terms are governed by the laws of Switzerland. Any legal proceedings must be brought in the appropriate courts of Switzerland, subject to mandatory consumer protection laws.

Dispute Resolution

We encourage customers to contact us directly to resolve any issues. If disputes cannot be resolved amicably, they will be subject to the jurisdiction of Swiss courts.

Contact Information

If you have questions about these Terms and Conditions or need clarification on any provision, please contact our legal team for assistance.

Legal Inquiries

For legal questions or concerns about these terms, contact our legal department at [email protected]. We aim to respond to all legal inquiries within 24-48 hours.

General Support

For general questions about our services or these terms, contact our customer service team or email us at [email protected]. +41766980033 or [email protected].